Shipping
Your orders will be shipped within 1-2 business days after the payments is completed.
Calculating Cost
At checkout, the order handling charges are automatically calculated. If purchasing value is over USD150.00, we will choose one forwarders for you (EMS, DHL or UPS), depending on which is the most efficient, safest and fastest for our worldwide customers. Normally DHL is our first choice.
Please note:
We also do ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped normally. As fast shipping is our customers' first needs.
Shipping Methods:
Free Shipping with Registered Air Mail: It takes 10-30 days for the parcel to reach your side normally. ( TrackingNo. available )
Express parcel: It takes about 3-5 working days for the parcel to reach your side normally. ( TrackingNo. available )
If you choose Registered Airmail, you can track your parcel info at Hong Kong Post official site first.
And it can be tracked at your local post website or local post office later, see below:
www.usps.com(United States)
www.canadapost.com(Canada)
www.royalmail.com(United Kingdom)
www.anpost.ie(Ireland)
France, Germany, Holland, Puerto Rico, Australia, Japan, Italy, and Spain Customers can track the parcel at your local Post office. Express Parcel (EMS, DHL or UPS): usually take 3 to 5 business days' delivery with tracking number, if have any questions, the forwarder will contact us in 12 hours, and then we will send you email to remedy the situation.
Return / Exchange Policy
All items can be returned or exchanged within 90 days of the shipment date to against manufacturer defects.
We are not responsible for those items that are lost or damaged by the forwarder, but if an incident does occur we will do our best to remedy the situation and assist you.
We accept return/refund for defective item only, and under the following conditions:
1) Buyer is responsible for return shipping costs..
2) All shipping and handling fee will not be refunded in any case.
Cancellation Policy
All cancellations must be notified by writing within 1-2 business days after order placed, otherwise we will precede your order like other orders. Use online help communication is preferred.
